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Bi-Lingual Customer Service Rep buy in US, Free Classifieds Ads

Company Name:
QuestPro/Q-Temps
General Description:
The Customer Service Representative is primarily responsible for ensuring overall phone customer service for insureds, agents and internal company personnel. Responsible for assisting in processing policy level transactions (example: cancellations) as instructed and within level of authority. The Customer Service Representative will assist in team projects as instructed and necessary to maintain a high quality level of customer service.
Essential Duties and Responsibilities:
Read, analyze and interpret procedures and documents. Solve practical problems and deal with a variety of concrete variables
Report discrepancies in procedures and policy details to management, as necessary
Maintain positive market image and focus action towards customer satisfaction
Interpret a variety of instructions furnished in written, oral, or diagram form
Education and / or Experience:
High school diploma or equivalent
1-3 years of related experience and/or training
Some college or post-secondary training in business operations or insurance is strongly preferred
Insurance
classes
through AICPCU are preferred
Must be detail-oriented and possess good interpersonal and problem-solving skills
Must be flexible and able to adapt in a changing business environment with minimum supervision
Must have the ability to keyboard enter at a speed of not less than 50 WPM
Must be willing to work flexible schedules to support multiple time zones
Must possess strong communication, organizational and teamwork skills
Bi-lingual preferably.
Licenses and / or Certifications:
440 License preferred, but not required
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